60-Day Outcome Guarantee Terms

Plain-English summary of the guarantee. The complete legal terms are in the Initio Terms of Service, Section 5.5. If anything below conflicts with the Terms of Service, the Terms of Service govern.

Who qualifies

You can request a refund of every subscription payment you've made if all of these are true at the time you request it:

  1. It's been less than 60 days since your first successful subscription payment.
  2. Your firm has at least one lead in Initio that you haven't declined.
  3. Fewer than three of your clients have signed a fee agreement through Initio.
  4. Your firm hasn't previously received a refund from Initio.

We record your eligibility from your account's data at the moment you submit the request, and that record decides it.

How to request

Sign in to your dashboard and go to Account → Subscription → Request Refund. Submit the form with a short explanation of why you're requesting the refund. We respond within a commercially reasonable time — we don't commit to a fixed number of business days at launch.

If we approve your request

All four of these happen:

  • Every subscription invoice your firm has paid gets refunded, returned to the original payment method through Stripe.
  • Your subscription ends.
  • Every attorney seat on your firm is deactivated — no one associated with the firm can keep using Initio after the refund completes.
  • Your firm is permanently ineligible to re-subscribe to Initio in the future. We retain a minimum set of identifiers (the firm owner's email and authentication-account ID) to enforce that, as described in the Privacy Policy.

If we reject your request

We'll email you with the reason. Your subscription continues unchanged. You're welcome to reply to the email and discuss it. If your situation changes later (for example, your firm adds its first lead), you can submit a new request — subject to the eligibility conditions above.

Cancelling is not the same as a refund

You can cancel your subscription at any time through the Stripe Customer Portal (from Account → Subscription → Manage Billing). Cancellation takes effect at the end of your current billing period and does not return any subscription fees you've already paid. If you want money back, submit a refund request as described above.

Questions

Email admin@slipstream.works.