60-Day Outcome Guarantee Terms

Plain-English summary of the guarantee. The complete legal terms are in the Initio Terms of Service, Section 5.5. If anything below conflicts with the Terms of Service, the Terms of Service govern.

Who qualifies

You can request a refund of every subscription payment you've made if all of these are true at the time you request it:

  1. It's been less than 60 days since your first successful subscription payment.
  2. At least one prospective-client lead has been routed through Initio for your firm — so you've actually had Initio in front of a real prospect.
  3. Depending on your plan: on Automate, you haven't signed any engagement letter with a client through Initio yet; on Intake, you haven't received a delivered consultation-prep analysis for a client yet.
  4. Your firm hasn't previously received a refund from Initio.

We check eligibility against your account at the time we review the request, using the data Initio has recorded for your firm.

How to request

Sign in to your dashboard and go to Account → Subscription → Request Refund. Submit the form with a short explanation of why you're requesting the refund. We respond within a commercially reasonable time — we don't commit to a fixed number of business days at launch.

If we approve your request

All four of these happen:

  • Every subscription invoice your firm has paid gets refunded, returned to the original payment method through Stripe.
  • Your subscription ends.
  • Every attorney seat on your firm is deactivated — no one associated with the firm can keep using Initio after the refund completes.
  • Your firm is permanently ineligible to re-subscribe to Initio in the future. We retain a minimum set of identifiers (the firm owner's email and authentication-account ID) to enforce that, as described in the Privacy Policy.

If we reject your request

We'll email you with the reason. Your subscription continues unchanged. You're welcome to reply to the email and discuss it. If your situation changes later (for example, you route more leads), you can submit a new request — subject to the eligibility conditions above.

Cancelling is not the same as a refund

You can cancel your subscription at any time through the Stripe Customer Portal (from Account → Subscription → Manage Billing). Cancellation takes effect at the end of your current billing period and does not return any subscription fees you've already paid. If you want money back, submit a refund request as described above.

Questions

Email admin@slipstream.works.