How to cancel your subscription
Updated Oct 30, 20261 min read
Owner
You cancel your subscription on the billing page. It ends at the end of the period you've already paid for, and your firm keeps full access until then. Your firm's data is kept for 30 days after that.
Cancel your subscription
- Go to AccountSubscription and select Manage Billing. The billing page opens.
- Under "Current subscription", select Cancel subscription.
- Confirm that you want to cancel.
AccountSubscription now shows "Active · ends" with the date your subscription ends.
Undo a cancellation
Until that date, you can undo the cancellation on the billing page. Open it with Manage Billing on AccountSubscription.
AccountSubscription then shows "Active" again, with no end date.
When your subscription ends
On the date your subscription ends:
- every dashboard page except Account closes, for everyone at your firm
- Initio stops processing anything for your firm, including work already under way for people who contacted you
Get your firm's data
Your firm's leads, clients, matters and intake records are kept for 30 days after your subscription ends.
To get a copy, email support@initio.legal within those 30 days. You can't export your data from the dashboard.
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