How to fix a failed payment

Updated Oct 30, 20261 min read

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To fix a failed subscription payment, update your card on the billing page. If no payment succeeds, your service ends 14 days after the failed charge.

Update your card

  1. On the banner in your dashboard, select Update payment method. The billing page opens.
  2. Select Add payment method, enter your card details, then select Add.

Your new card is the one charged from now on. The billing page lists it first under "Payment methods", marked "Default".

When a payment succeeds, the banner clears.

What stops until a payment succeeds

Leads already in progress carry on. Until a payment succeeds:

  • inquiries from your website are refused
  • you can't send a booking link from a lead's page
  • when someone books a consultation, it isn't recorded on the lead
  • you can't invite anyone

All four start working again when a payment succeeds.

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